Fidevo AI Labs · Workplace and physical operations
Every facilities fault, request and planned service job in one accountable work-order record
Worksmith is specified to take a job from the moment a member of staff reports it, route it to the team or contractor who owns it, hold it against an SLA clock, and close it only with evidence and the requester's confirmation.
What it does
Five specified capabilities, and nothing beyond them
Work-order intake
Staff raise a fault, a request or planned preventive maintenance, tagged by location and category.
Assignment and routing
Each order goes to the right maintenance team or the external contractor who covers it.
SLA clock per priority tier
Every tier carries its own target, with escalation the moment a target is breached.
Asset and location history
Every work order stays tied to its room, floor or fixed asset for the full service record.
Completion sign-off
Closure needs photo evidence and confirmation from the person who raised the job.
Who it's for
The internal teams the workflow is built around
- Facilities and estates teams
- In-house maintenance and trades
- Helpdesk and reception staff
- External contractors and their supervisors
- Site and building managers
- Health, safety and compliance leads
Register purpose: facilities service, maintenance and work orders.