The specified workflow
Five steps from a reported fault to a confirmed, evidenced fix
This is the core workflow as specified. Nothing here is running yet; it describes what Worksmith is designed to do.
- 01
A request is raised
Staff log a fault, a request or a planned preventive maintenance job, tagged with its location and category at the point of intake.
- 02
The job is routed
Worksmith assigns the work order to the right maintenance team, or out to the external contractor who covers that trade or site.
- 03
The SLA clock starts
Each priority tier carries its own clock. When a target is at risk or breached, the work order escalates rather than sitting silently.
- 04
History accrues against the asset
Every work order stays attached to its room, floor or fixed asset, so repeat faults and the full service record are visible in one place.
- 05
Completion is signed off
The engineer closes with photo evidence, and the original requester confirms the work before the order is treated as done.
Register purpose: facilities service, maintenance and work orders.